The biography on my iTunes page is incorrect. How can I change this?
Neither iTunes or Valleyarm provide these biographies, they are run by an apple partner called All Media Guide. To get in contact with them, check out their website here.
Using the Member’s Area
How do I add lyrics to the Valleyarm Members Area?
Valleyarm is helping independent artists and labels sell their content across the globe. In order to have your music considered for distribution in these regions, Valleyarm needs your lyrical content and composer information. Just follow these simple steps: Log onto your Valleyarm Members Area at http://digital.valleyarm.com/. Click RELEASES on the black menu on the top [...]
My album is on sale but I want to add more songs to it. How do I do this?
No. Once your album is on iTunes, you cannot add tracks to it. We can however pull the album down and reload it with the new tracks. Please note that this will incur an exit fee charge and you will be liable for the remainder of the annual fees for your distribution period, as well [...]
How do the outlets choose their featured artists and single of the week on iTunes?
The outlets select this material editorially – meaning that we cannot influence them in any way. They do not accept paid placements or advertising, so the only way to get chosen is to write fantastic songs! If you wanted to offer your music for free on iTunes the other option is to create a podcast. [...]
How can I track my sales?
Log onto the Valleyarm Members Area. Under the “Sales report” unit on the right hand side of the screen, click on either “Track sales” to view individual sales or “Monthly sales” to view sales for each month by territory and store. Please note that stores do not provide sales reports until about 15 to 60 [...]
I already have a UPC/ISRCs. Can I use this?
If you have a UPC or ISRC for your release or tracks, you can enter them into the Valleyarm Members Area during the upload process. Please note that we cannot use your UPC or ISRCs after the release has been paid for and uploaded, and cannot refund the cost of UPCs once it has already [...]
How do I know when my album is live on the outlets?
Just keep checking back in. iTunes will not notify you or us when the album goes live so just check in every so often after the three week mark and it will show up. If you’ve been waiting for over 8 weeks, you can send us an email and we can contact the outlet for [...]
Will you let me know when my CD arrives?
Yes. You will see the status of your album change when it arrives. That is our way of letting you know. There is no need to call or email us.
How can I track my album after I post it to you?
The status of your album will show up in the member’s area. Use this as your guide.
When I insert my CD into my computer, why does the wrong information appear in iTunes?
iTunes uses the Gracenote software (formerly CDDB) to identify CDs that are inserted into a drive, and to gather information relating to that CD. However, as this information is sometimes entered by fans instead of artists, it can be incorrect. If this occurs you should contact Gracenote with both the incorrect information and the corrections. [...]
Why are all of my tracks marked as “explicit” on a store?
If one of your tracks features explicit material, by default all of the tracks will be marked with the explicit tag.
I made some mistakes when I entered my album details. Can I change them?
If you have made mistakes while you were uploading your release on the Valleyarm Members Area and would like to fix them, please contact us via email with the following details: Username Artist name Release name UPC Errors that need to be fixed Whether the error only applies to certain stores Please note that any [...]
How do I find my iTunes link?
Go to the iTunes Link Maker page and search for your release by either release name or artist name. Click “Album link” on the table of results for the appropriate release, and choose the type of HTML you wish to use (e.g. large button). Copy and paste the HTML and paste where appropriate on your [...]
How can I view my UPC and ISRC codes?
You can log onto the Valleyarm Members Area at any time to view your UPC and ISRC codes. Once logged in, click “Releases” on the top menu. A full list of all your releases will appear. Your UPC will be on the main screen when you hit “releases”. Click on the text saying “There are [...]
