Support

How do I find a copy of the Valleyarm DIY distribution agreement?

The Valleyarm DIY distribution agreement can always be found at www.valleyarm.com/terms, as well as being available as a PDF to download during the upload process on the Valleyarm Members Area. We encourage artists and labels to fully read and understand the terms and conditions prior to signing up for distribution with Valleyarm. Feel free to [...]

Sales, Royalties and Payments

How do I cancel my distribution agreement with Valleyarm?

To cancel your distribution of a release through Valleyarm, you will need to pay an exit fee of AU$100 plus the remainder of your annual fees for the period. The exit fee is to cover for administration costs involved with invoicing and removing your content from outlets. Please note that GST will apply to Australian [...]

Sales, Royalties and Payments

How do I add lyrics to the Valleyarm Members Area?

Valleyarm is helping independent artists and labels sell their content across the globe. In order to have your music considered for distribution in these regions, Valleyarm needs your lyrical content and composer information. Just follow these simple steps: Log onto your Valleyarm Members Area at http://digital.valleyarm.com/. Click RELEASES on the black menu on the top [...]

Support, Using the Member's Area

What is a Music Video Distribution Package?

Our Music Video Distribution package is a service providing DIY artists and labels a cost effective, quick and simple way to get your top music video singles and video albums into multiple digital outlets including iTunes and iLike (other outlets which retail music video are coming soon). As with our music track (album and single) distribution [...]

Support, Video Distribution

Do you offer volume discounts?

Valleyarm will sometimes offer volume discounts to labels and artists uploading a large number of releases at one time. Please email us with more details to be considered for a volume discount.

Providing your Music to Valleyarm

Why do I have to sign a contract?

Valleyarm customers need to sign contracts in order to be distributed by us. We do not request ownership or assignment of copyright in any way. We do however, need to ensure that you, as the authorised legal representative for an artist, band, group, company or corporation, have secured the necessary releases and authorities from all [...]

Providing your Music to Valleyarm

Can I choose what date my music is released online?

Unfortunately, Valleyarm cannot make any guarantees with dates. If  you need to time your release with a launch date, you should aim to upload the album with 8 weeks to spare to ensure that it is live across our outlets. You can also speed up the upload process for iTunes by following the prompts on [...]

Providing your Music to Valleyarm

Does Valleyarm handle physical distribution?

No. As digital sales worldwide are increasing and physical sales are declining rapidly, Valleyarm has chosen to specialise in digital music and do not handle physical distribution.

Providing your Music to Valleyarm

Do I have to live in Australia?

No, Valleyarm provides digital distribution services to labels and artists all around the world. However, you will need internet access, an email address and a PayPal account to use our distribution services. GST will apply to all fees for Australian residents.

Providing your Music to Valleyarm

What format must my album artwork / coverart be in?

Album and Single artwork is displayed on the digital outlets and only the cover art is required. Artwork must be in .jpg format, 300dpi and a minimum of 1400 by 1400 pixels. All artwork must be in the best-quality RGB colour mode (including black and white images). We cannot accept CMYK colour mode. You may [...]

Providing your Music to Valleyarm

Does Valleyarm distribute audiobooks?

No. We distribute spoken word, but not audiobooks at this time.

Providing your Music to Valleyarm

Will my music be sold through iTunes plus?

Definitely! All Valleyarm content is delivered and available in the iTunes Plus format. This means that your music is available in the best possible audio quality, and it is DRM free.

Providing your Music to Valleyarm

I have sent my CD to Valleyarm. How do I know you’ve received it?

Please log back onto the Valleyarm Members Area regularly and check the status on your release. Please ensure that you mail your CD to PO Box 1250, St Kilda South VIC 3182 via registered mail, and include a note with your name, contact number, email address and your Valleyarm user name. Please hold on to [...]

Providing your Music to Valleyarm

What doesn’t Valleyarm do?

Valleyarm acts as an aggregator role for the music and video content supplied to us by artists and labels, and distribute this music to our partnered digital outlets. We do not take over any rights and cannot legally “represent” the artist or label on certain matters. We can make changes to album information with our [...]

Providing your Music to Valleyarm

Can I add a digital booklet to my release?

Yes, you definitely can. Only iTunes display these at this time, and you need to create a PDF booklet exactly to their specifications. It’s also really important that we attach this before we send your release, so make sure you email us to let us know you want this before you pay for your release.

Providing your Music to Valleyarm

What is a UPC (barcode) and do I need one?

A UPC is a series of numbers exclusively associated with your album, EP or single. Any digital release needs a unique UPC in order to track your sales and ensure that you get paid the correct royalties. Valleyarm can supply a barcode to you for use with the digital distribution of your release for a [...]

Providing your Music to Valleyarm

31 Aug 2010 – Important News For Previous Musicadium Titles and Customers

On the 31 August 2010, Valleyarm distributed our Valleyarm Vibes email to all Valleyarm (and previous Musicadium) customers and stakeholders. The email included important changes relating to previous Musicadium Titles and Customers.  The extract from the email related to that important news was: For artists and labels who had titles originally released via Musicadium, we [...]

Musicadium Artists and Labels

How do I pay for the service?

Payment to Valleyarm can be made via Visa, Mastercard or Paypal account (all using the Paypal merchant facility). Once you have created your Valleyarm account, uploaded your release then you will be requested to make payment. We use the Paypal merchant facility which enables you to pay using your credit cards eg Visa, Mastercard or [...]

Providing your Music to Valleyarm

What format do I need to supply my video in?

There MUST be one blank frame at the beginning and end of the file. NTSC ¦ MPEG-2 Program Stream Main Profile ¦ 4:2:0 chroma sampling ¦ ITU-R BT.601 color space ¦ 15 Mbps minimum ¦ Long GOP ¦ 640 fixed horizontal dimension ¦ Variable size vertical dimension depending on aspect ratio of source, maximum size [...]

Support, Video Distribution

My release has been taking a while to go live in stores.What should I do?

Valleyarm endeavours to get your content live and in stores as soon as possible, but sometimes there can be delays. Common causes of delays can be bottlenecks at the store’s end, or common metadata errors that occur when the artist enters the release’s data into the Valleyarm Members Area. If your release is not live [...]

Sales, Royalties and Payments, Support